[Local] Purchase & Payments

Do note that your order will automatically be cancelled if you fail to make payments within 5 days of placing your order.

What Payment Methods do you accept online?

Currently, we only accept payments via PayNow or PayLah.

What Payment Methods do you accept in store?

We accept in-store payments via Cash, PayNow, or PayLah.

Why can't I make payment via Credit Card?

When Memo's Art House first started, our goal was to provide affordable craft materials to all fellow crafters in Singapore. To this day, we strive to keep our prices as low as possible by absorbing or avoiding unnecessary costs, such as expensive or fancy packaging, to keep shipping costs low.

Credit card payments typically incur a minimum charge of S$0.50 plus a 3% fee on your purchase. This would require us to either set minimum purchase quantities or raise our prices by at least 20-40% to cover the costs. This does not align with our initial vision, so we have decided not to accept credit card payments online.

We apologize for any inconvenience this may cause. If you are only able to make payments via credit card, please email us at hello@memo-arthouse.com for further discussion.

How long does it take to verify my payment?

Payments are usually verified within 24 hours of placing an order. Once verified, orders are typically shipped within 48 hours. Please note that orders placed over the weekend will be verified and packed the following week.

For more information on your order, please check out order enquiries.

For more information on shipping, please check out our shipping FAQs. 

How do I know if my payment has been verified?

Currently, there is no automatic notification for payment verification. Once we have verified your payment, your order will be automatically shipped out.

Orders are typically shipped within 48 hours after being received. You will receive an email with a tracking number once your order has been shipped.

Occasionally, there may be delays in shipping due to unavoidable and unforeseen circumstances, such as courier no-shows. As we are a small team, we appreciate your understanding regarding potential delays. If you need to check the shipping status of your order, please contact us at hello@memo-arthouse.com or WhatsApp us at +65 8870 4020.