Shipping FAQs

Due to the current Covid-19 global pandemic, please expect a delay in the shipping of all orders.

 

What shipping methods are available?

Shipping Price Weight Limit
Singpost Normal Mailing (Non-trackable) S$2 up to 500g
Smartpac (with Tracking) S$3.50 up to 500g
Qxpress (with Tracking) S$3.80 - $4.50

S$3.80: up to 1kg
S$4.00: up to 3kg
S$4.50: up to 5kg

Self-Collection - -

 

 

How long does it take for my orders to be shipped?

Orders are all instock and will be packed as soon as payments have been verified. 

Orders are typically shipped within 48 hours after your order has been received. 

An email or text message will be sent once it has been shipped. If you have opted for courier or registered postage, a tracking number will be sent to you as well.

Do note that occasionally, there may be delays in shipping due to unavoidable circumstances, such as Courier no-show. 

As we are a small team of 2, we do seek your kind understanding on possible delays. If you need to check on the shipping status of your order, kindly contact us at: hello@memo-arthouse.com or Whatsapp us: +65 8870 4020

 

How long does it take for my order to reach me? 

After orders have been shipped, it will take from 3 - 10 days to reach you, depending on your shipping method. 

Singpost Normal Mailing (Non-trackable) 4 - 7 working days
Smartpac (with Tracking) 2 - 4 working days
Qxpress (with Tracking) next day after order has been picked up by courier. Typically, 2 days after order has been shipped.
Self-Collection Collection available on same day


Can I self-collect my orders at your physical shop?

Yes, you can self-collect your orders at our physical shop on the same day you place your order. 

A pick-up SMS/Whatsapp will be sent to you when the order is ready as well, but feel free to come and pick up at any time we are open once your order has been placed.

Collection is available at our studio: 
371 Beach Road
B1-12 City Gate
Singapore 199597

 

Are there any free shipping available?

Complimentary shipping is available for all orders above S$75. Do select the option at checkout.

 

Does Memo's Art House ship Internationally?

No. At the moment, we only accept orders from Singapore as we only accept local payment methods due to the additional charges that will be incurred with Credit Card use.

If you would like to ship Internationally, kindly Email us at: hello@memo-arthouse.com