Shipping FAQs
What shipping methods are available?
| Shipping | Price | Weight Limit |
| Singpost Normal Mailing (Non-trackable) | S$2.50 | up to 500g |
| Smartpac (with Tracking) | S$3.50 | up to 500g |
| Qxpress (with Tracking) | S$3.80 - $4.50 |
S$3.50: up to 1kg |
| Self-Collection | - | - |
How long does it take for my orders to be shipped?
Orders are all in-stock and will be packed as soon as payments have been verified.
Orders are typically shipped within 48 hours after your order has been received.
An email or text message will be sent once it has been shipped. If you have opted for courier or registered postage, a tracking number will be sent to you as well.
Do note that occasionally, there may be delays in shipping due to unavoidable circumstances, such as Courier no-show.
As we are a small team of 2, we do seek your kind understanding on possible delays. If you need to check on the shipping status of your order, kindly contact us at: hello@memo-arthouse.com or Whatsapp us: +65 8870 4020
How long does it take for my order to reach me?
After orders have been shipped, it will take from 3 - 10 days to reach you, depending on your shipping method.
| Singpost Normal Mailing (Non-trackable) | 4 - 7 working days |
| Smartpac (with Tracking) | 2 - 5 working days |
| Qxpress (with Tracking) | Next day after order has been picked up by courier. Typically, 2 days after order has been shipped. |
| Self-Collection | An email confirmation will be sent when order Is ready for pick up, usually 24 hours after placing order. |
Can I self-collect my orders at your physical shop?
Yes, you can self-collect your orders at our physical store 24-hours after your order has been placed.
A pick-up Email will be sent to you when the order is ready for collection. Only orders with valid pick-up notifications will be ready for collection. Do show the notification to our staff during collection for faster verification.
Collection is available at our studio:
26 Sin Ming Lane
#07-115 Midview City
S573971
Are there any free shipping available?
Complimentary shipping is available for all orders above S$75. Do select the option at checkout.
Does Memo's Art House ship Internationally?
No. At the moment, we only accept orders from Singapore as we only accept local payment methods due to the additional charges that will be incurred with Credit Card use.
If you would like to ship Internationally, kindly Email us at: hello@memo-arthouse.com