Order Enquiries

You can reach us at Whatsapp: +65 8870 4020 or hello@memo-arthouse.com

When approaching us, please provide us with your 5 digit order number (e.g. #00000) so we can assist you better. Thank you. 

Payment verification:

We try our best to verify your payment everyday. Please understand that we verify payments manually. We will start packing your order once payment has been verified.

As courier services only work on weekdays, do expect a longer delivery time for orders that are placed close to / over the weekends. Orders will only be picked up by the courier the following week. 

For more information on payment, do check out our Purchase & Payments 

For self pick-up orders:

Your orders will be kept for 3 MONTHS only. Orders will automatically be considered “picked up” after 3 months. We are not responsible if you fail to pick up your parcel despite reminders. 

For Normal mail, Smart pac and courier services:

In any case of any Out-of-stock (OOS) items in your order, we will continue to ship out as per usual and refund you the OOS items. Shipping for courier will usually take about 2 - 5 working days, while normal mail and smart pac takes about 5 - 7 working days. Please note that once the courier has picked up your parcel from us, we no longer have control over the delivery. Any problem with the parcel, please contact respective shipping services.

*Do note that couriers do not work on weekends. Orders made towards the end of the week will take a longer time to deliver. Thank you for your patience and understanding.