[Local] Order Enquiries

You can reach us at Whatsapp: +65 8870 4020 or hello@memo-arthouse.com

When approaching us, please provide us with your 5 digit order number (e.g. #00000) so we can assist you better. Thank you. 

Payment verification:

We strive to verify your payment every day. Please understand that payment verification is done manually, so it may take some time. We will begin packing your order once payment has been verified.

For more information on payment, please check out our Purchase & Payments 

For self pick-up orders:

Your orders will be kept for 30 DAYS only. After this period, orders will automatically be considered "picked up." We are not responsible if you fail to pick up your parcel despite the reminders sent by us.

For Singpost (normal mail) and courier (Qxpress) services:

In the event of any Out-Of-Stock (OOS) items in your order, we will proceed with shipping the available items as usual and refund you for the OOS items. Courier shipping typically takes about 2 to 5 working days, while Singpost takes about 5 to 7 working days. Please note that once the courier has picked up your parcel from us, we no longer have control over the delivery. For any shipment issues, please contact the respective shipping services directly.

Please note that couriers do not operate on weekends. Orders placed towards the end of the week may take longer to deliver. Thank you for your patience and understanding.

  1. Self-Pickup Orders: A "Ready for Pickup" email will be sent to you when your order is ready, usually within 24 hours. Orders can only be collected upon receiving this email.
  2. Singpost / Courier Orders: Shipment will take 2 to 7 days depending on the selected shipping method. For more details, please check our T&C page at the bottom of our website. Please note that orders with Out-of-Stock items will be shipped as usual, and refunds will be issued for the missing items.
  3. Final Orders: Please ensure that your order is final. We are unable to add items after the order has been placed.