[Local] Refunds & Exchanges

What happens when a product is out of stock in my order?

If a product in your order is out of stock, we will ship the available items as usual and refund you for the out-of-stock item. 

Refunds will be processed as soon as possible, typically every Friday, via PayNow. As we are a small team, we appreciate your patience while we process the refunds. Thank you, and we apologize for any inconvenience caused.

I'm missing an item in my order, what should I do?

First and foremost, we apologize for the missing items in your order. Do reach out to us if you have not heard from us regarding any refunds due to out of stock items. We are contactable via Whatsapp: +65 8870 4020 or Email: hello@memo-arthouse.com

Once we confirm that the item is missing, we will proceed to make a refund to you.

Refunds will be made as soon as possible via PayNow back to you. Do be patient with us as we are a small team and will need time to process the refunds. Thank you and we apologize for any inconvenience caused.

I received the wrong item in my order, what should I do?

Firstly, we apologize for the mistake made. Please reach out to us via WhatsApp at +65 8870 4020 or email us at hello@memo-arthouse.com to inform us of your situation.

Once we confirm that the item is incorrect, we will work with you to determine appropriate compensation based on our discussion and arrangement.

Compensation can be but not limited to refunds, exchanges, or sending to you the correct order.

Can I exchange my order?

Yes. If you have received your order and changed your mind about the colors, you may head down to our studio at any time to exchange the items. Exchanges can only be done within 1 month of placing the order (online orders) or date of purchase (for walk-in orders).

Simply bring down the yarns for exchange with the order # (for online orders) or original receipt (for walk-in orders) and let our staff know you would like to exchange. Do note that only orders with original receipts will be accepted within 30 days of purchase.

Can I cancel my order?

If you have made a payment for your order and would like to cancel it, kindly reach out to us via Whatsapp: +65 8870 4020 or Email: hello@memo-arthouse.com to discuss further.